Dental Customer Service Executive (Front Desk Lead)

Job Responsibilities

Front Desk & Patient Service

• Welcome and register patients professionally

• Handle phone calls, WhatsApp, email and walk-in enquiries

• Provide excellent patient service and support

• Maintain a clean, tidy and professional reception and waiting area

• Handle patient feedback and escalate issues appropriately

Appointment & Doctor Schedule Support

• Schedule, reschedule and confirm appointments accurately

• Monitor appointment books and support doctor slot utilisation

• Follow up on no-shows and available slots

• Support treatment continuation and follow-up appointments

Billing & Claims

• Prepare accurate billing and ensure charges are billed correctly according to treatment and clinic SOP

• Collect payments and support CHAS, MediSave and insurance-related matters

• Ensure accurate documentation and payment handling

Laboratory & Operations Support

• Coordinate laboratory case collection and delivery

• Follow up on outstanding cases

• Support daily clinic workflow and SOP implementation

Team Support

• Guide and support junior front desk staff

• Support onboarding and training of new staff

• Raise operational issues early for resolution

Requirements

● Minimum 2 years customer service / front desk experience preferred

● Dental / medical clinic experience preferred

● Good communication and interpersonal skills

● Organised, meticulous and able to multitask

● Comfortable using clinic software and computer systems

● Team lead / supervisory experience is an advantage

Work Location: Forum, Orchard Road

Working Hours:

Mon – Fri: 9am – 6pm

Sat: 9am – 1pm

Sun & PH Off

What We Offer

✓ Competitive salary + performance rewards

✓ Medical & dental benefits

✓ Training and support provided

✓ Career progression opportunities

✓ Supportive team environment

✓ Convenient Orchard location