Director of Wellness - Pre-opening Regent Kuala Lumpur

Key Responsibilities

1. Wellness Vision & Strategy

• - Define and execute a comprehensive wellness strategy aligned with Regent’s ultra-luxury positioning

• - Develop a signature wellness philosophy unique to the property and its destination

• - Position wellness as a core pillar of the guest experience, not a standalone facility

• - Continuously evolve offerings based on global wellness trends and guest insights

2. Spa & Wellness Operations

• - Oversee all wellness facilities including spa, fitness, pools, wellness suites, and holistic therapy spaces

• - Ensure exceptional service delivery, ambience, and attention to detail across all wellness touchpoints

• - Maintain world-class standards in treatment protocols, hygiene, and guest care

• - Drive innovation in treatment menus, therapies, and wellness journeys

3. Holistic Programming & Experiences

• - Curate immersive wellness programs (e.g., sleep, mindfulness, detox, longevity, movement, nutrition)

• - Introduce destination-inspired and culturally rooted wellness experiences

• - Develop multi-day wellness retreats and bespoke guest journeys

• - Integrate wellness into other resort experiences (F&B, rooms, recreation, etc.)

4. Commercial & Financial Performance

• - Drive revenue and profitability across spa, wellness programs, and retail

• - Develop pricing strategies, packages, and membership programs

• - Optimize productivity, cost control, and yield management

• - Identify new revenue streams (retreats, partnerships, branded experiences)

5. Talent & Culture

• - Build and lead a high-performing team of therapists, wellness experts, and fitness professionals

• - Attract top-tier global talent in wellness disciplines

• - Foster a culture of care, authenticity, and intuitive service

• - Lead training, certification, and continuous development programs

6. Guest Experience & Personalization

• - Deliver deeply personalized wellness journeys tailored to individual guest needs

• - Engage with VIP guests and long-stay clientele

• - Integrate wellness preferences into guest profiles and pre-arrival planning

• - Monitor feedback and continuously refine experiences

7. Brand & Partnerships

• - Collaborate with luxury wellness brands, practitioners, and experts

• - Introduce visiting specialists, residencies, and exclusive collaborations

• - Ensure alignment with Regent brand standards and storytelling

• - Position the property as a leading wellness destination in the market

8. Sustainability & Wellbeing Integration

• - Embed sustainability into wellness offerings (organic products, ethical sourcing, eco-conscious design)

• - Promote holistic wellbeing for both guests and colleagues

• - Align wellness initiatives with broader ESG goals

9. Marketing & Positioning

• - Work with Sales & Marketing to position wellness as a key differentiator

• - Support PR, influencer engagement, and wellness-focused campaigns

• - Drive visibility through awards, certifications, and global recognition

Key Skills & Competencies

• - Deep expertise in luxury wellness, spa, and holistic health concepts

• - Strong leadership and ability to inspire high-touch service teams

• - Commercial acumen with proven revenue generation capability

• - Creativity and innovation in experience design

• - Strong global awareness of wellness trends and practices

• - Exceptional guest engagement and interpersonal skills

Qualifications & Experience

• - Bachelor’s degree in Hospitality, Wellness Management, or related field

• - 10–15 years of experience in luxury wellness/spa operations, with at least 3–5 years in a leadership role

• - Experience in ultra-luxury hotels, resorts, or standalone wellness destinations

• - Certifications in wellness/spa management or holistic therapies (preferred)

Preferred Experience

• - Pre-opening of luxury wellness facilities or integrated resorts

• - Experience with globally recognized wellness brands or practitioners

• - Exposure to wellness programming and concepts

Key Performance Indicators (KPIs)

• - Wellness revenue and profitability (spa, programs, retail)

• - Guest satisfaction scores (Wellness Experience)

• - Utilization rates of wellness facilities

• - Brand recognition (awards, rankings, partnerships)

• - Employee engagement and retention within wellness team

• - Innovation and new program success metrics

Regent Brand Lens (Differentiation)

• Wellness is intuitive, immersive, and seamlessly integrated into the guest journey

• Focus on understated luxury, personalization, and sensory richness

• Balance modern science with timeless healing traditions

• Create transformational—not transactional—experiences

• Position wellness as a destination-defining experience, not just a facility