Director, Operations Learning Process Enablement

Director, Operations Learning Process Enablement
Fully Remote
$55-60 per hour
Long Term Contract

In this role, you will:

1. Learning Process Enablement & Optimization (40%)

· Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency.

· Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams.

· Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems.

· Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals.

2. Governance and Standards Stewardship (30%)

· Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs.

· Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals.

· Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teams.

· Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates.

3. Learning Lifecycle Management (30%)

· Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch.

· Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements.

· Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects.

About You

Exceptional candidates can effectively speak to:

· 5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization.

· Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon).

· Demonstrated ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plans.

· Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project).

· Knowledgeable in content authoring tools with AI integrations and review processes.

· Excellent written and verbal communication, stakeholder facilitation, and change management methodology and skills.

· Strategic thinker with the ability to balance big-picture planning with tactical execution.

· Proven ability to build relationships and influence others to action

· The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.

· Authorization to work in the United States

All roles require:

· A passion for expanding educational and career opportunities and mission-driven work

· Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

· Clear and concise communication skills, written and verbal

· A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.

· A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

· A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

· Authorization to work in the United States

Goal #1: Transform and standardize Learning Enablement workflows across Learning Operations.

Impact Metric + Baseline: Within 12 months, deliver a unified learning intake and prioritization model that provides full visibility into learning projects across Operations, resulting in 90% of new initiatives being planned and resourced through the standardized process.

Quant/Qual Metric + Baseline: 85% of Product Owners, Subject Matter Experts and Ops team members report reduction in creation of training materials or content rework.

Quant/Qual Metric + Baseline:

Goal #2: Strengthen training content governance and quality - Improve trust, accessibility, and confidence in learning content.

Impact Metric + Baseline: Audit current training content to establish content review priority and ensure 100% newly launched materials are compliant with established governance policies, including accessibility, content tagging, and version control.

Quant/Qual Metric + Baseline: Achieve 80%+ alignment of legacy content with new governance standards by the end of year one, as verified through review cycles.

Quant/Qual Metric + Baseline:

Goal #3: Improve Learning Impact and cross-functional communication flows.

Impact Metric + Baseline: Establish a baseline of learner-reported confidence in applying key processes/tools via post-training surveys by Q2 2026, then improve by 10 percentage points over the following two quarters.

Quant/Qual Metric + Baseline: Baseline cross-functional partner satisfaction with learning collaboration and communication by Q2 2026, then increase the average score by 15% by year-end through targeted improvements.