Director, Truck Service Parts, Oil & Labor Programs

Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

Job Purpose

The Director, Truck Service Parts, Oil & Labor Programs is accountable for defining and delivering the enterprise strategy across preventive maintenance services, parts categories, oil, and labor pricing. This role drives the design of integrated service programs and pricing structures that improve profitability, standardization, and operational execution across the network.

Key Responsibilities

Strategy & Program Leadership

• Define and deliver the enterprise strategy for parts, oil, and labor programs, including preventive maintenance services
• Establish pricing frameworks for services, labor, and core product categories, aligned to cost inputs and margin targets
• Drive standardization of service offerings across locations
• Translate operational needs into scalable program solutions

Program Design & Execution Alignment

• Lead development and continuous improvement of preventive maintenance programs, service bundles, and labor models
• Ensure programs are operationally executable across diverse site capabilities
• Partner with Operations to drive adoption, consistency, and performance
• Find opportunities to improve service efficiency, throughput, and profitability

Vendor & Sourcing Strategy

• Own supplier strategy across parts, oil, filters, additives, and related categories
• Partner with Procurement to negotiate agreements and optimize cost, quality, and availability
• Manage supplier performance and drive continuous improvement
• See opportunities for supplier-driven innovation and value creation

Pricing & Financial Optimization

• Develop and govern labor pricing models and service pricing structures
• Drive margin improvement through cost management, pricing strategy, and program design
• Partner with Finance to monitor and improve program-level financial performance

Cross-Functional Integration

• Collaborate with Operations, Finance, Supply Chain, and Procurement to ensure alignment
• Serve as the bridge between program strategy and field execution
• Lead change management for program rollouts and enhancements

Transformation & Continuous Improvement

• Find opportunities to simplify, standardize, and modernize service programs
• Leverage data and insights to improve performance and decision-making
• Lead transformation initiatives that enhance consistency and scalability

Leadership & Capability

• Lead and develop a high-performing program and category team
• Build capability in pricing, program design, and operational alignment
• Drive accountability and a continuous improvement attitude

Scope & Impact

• Enterprise accountability for preventive maintenance, parts, oil, and labor program performance
• Direct influence on margin, cost structure, and operational efficiency
• Core role in enabling consistent execution across all locations

What We’d Like to See

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field preferred; equivalent experience considered
• Significant experience in truck service, fleet maintenance, automotive, or related industries, with progressive leadership responsibility
• Demonstrated success leading enterprise programs, category strategies, or multi-site operational initiatives
• Strong commercial and financial competence, with experience driving margin performance, cost optimization, and pricing strategy
• Proven ability to influence cross-functional partners and lead through complexity without direct authority
• Experience managing supplier relationships, negotiations, and performance outcomes (particularly relevant for vendor-facing roles)
• Strong analytical and problem-solving capabilities, with ability to translate data into actionable insights
• Excellent communication and leadership skills, with a track record of building and developing high-performing teams
• Proficiency in Microsoft Office (Excel, PowerPoint) and experience demonstrating business systems and data tools
• Ability to travel as required to support business priorities

Typical Physical Demands

This role is primarily focused on leadership, strategy, and cross-functional engagement. It requires frequent communication, data analysis, and participation in operational reviews. Periodic field visits may include walking service locations, observing operations, and navigating shop environments. Occasional lifting or moving objects may be required. All responsibilities are performed with or without reasonable accommodation.

Work Environment

This role operates in a dynamic environment that includes both office and field-based activities. Occasional travel to service locations may involve exposure to typical conditions within commercial vehicle maintenance facilities, including noise, mechanical equipment, and outdoor elements.

Appropriate safety protocols and protective equipment are required during site visits.

Why join us
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits ( https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Up to 50% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is fully remote

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.