Duty Manager

Responsibilities

• To act on behalf of management to monitor daily operations, tackle problems when they arise and to ensure the hotel is functioning smoothly at all times
• To be accountable for handling guests’ complaints, comments and suggestions tactfully
• To have knowledge of operations in each and every department and coordinate operations among them
• To conduct daily hotel inspections to ensure everything is in proper order and all staff is performing their duties in compliance with the hotel policies and procedures
• To be accountable for extending our hotel courtesy to all guests, particularly VIPs and ensure they receive proper attention at all times
• To be acquainted with daily house functions, room occupancy and other relevant information for better handling of guest flow
• To be responsible for assisting the check-in and escorting VIP guests to the hotel rooms
• To be responsible for see off the VIP guests upon checking out
• To conduct room inspections and pay special attention to those rooms allocated for VIPs and Special Attention Guests to ensure the hotel standards being maintained at all times
• To report to management regarding incidents happening in the hotel by recording the details, including actions taken and results in the Duty Manager’s Log Book
• To be accountable for coping with all emergencies, and referring them to Senior Management for immediate action if necessary
• To carry out any other tasks as assigned by the Supervisor
• To authorize rebate and paid out when necessary
• To show rooms, food and beverage outlets and other hotel facilities to potential clients upon request

Requirements

• Diploma holder or above in Hospitality Management or related disciplines
• Minimum 5 years’ relevant work experience with 3 years at supervisory level
• Outgoing personality with strong interpersonal and decision-making skills
• Excellent command of both spoken and written English, Cantonese and Mandarin