Front Desk Officer

Responsibilities

• To check-in/out guests in an efficient and courteous manner according to the hotel standards procedures
• To upsell rooms to maximize revenue and occupancy with guest satisfaction
• To answer telephone enquiries promptly and courteously, take guest messages and process them in an efficient manner
• To carry out the hotel standard procedures in issuing Room Keys to guests
• To handle all incoming and outgoing mail for guest
• To be capable of providing Money Exchange Service for guests
• To handle guest inquiries and to promote hotel facilities to guests whenever possible
• To perform any other tasks as assigned by supervisors

Requirements

• High School graduate or holding certificate in Hospitality or Hotel Management
• Out-going personality with strong inter-personal communication skill
• Fluent in English, Mandarin and Cantonese is a must
• 1-2 years of hotel Front Office experience preferable
• Fresh graduates are also welcome