End User Support Technician
Job Title: End User Support Technician
Location: Kansas City, MO 64114
Contract length: 5-month Contract
Pay: $23/hr - $28.70/hr
End User Support Technician Qualifications
Location: Kansas City, MO 64114
Contract length: 5-month Contract
Pay: $23/hr - $28.70/hr
End User Support Technician Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related degree
- Applicable years of experience may be substituted for the degree requirement
- Microsoft A+ certification is a plus
- Requires a self-starter with proactive initiative
- Excellent follow-through on tasks
- Strong verbal and written communication skills
- Strong interpersonal skills
- Ability to clearly communicate to all levels of employees, management, and clients
- Technical expertise in desktops, workstations, laptops, and other IT peripheral devices required
- Must be knowledgeable in LAN/WAN environments and possess expert problem-solving and troubleshooting skills
- Excellent audio-visual skills, including issues troubleshooting
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Proficient computer skills including Microsoft Office suite.
- Assist with installation, repair, and upgrade of computer hardware
- Assist with troubleshooting hardware and software issues
- Assist with training on hardware and software packages
- Assist with preventative IT and Network maintenance tasks
- Assist Corporate IT Infrastructure team with installation, maintenance, and repair of network and phone resources
- Resolve any issues in Audio Visual (AV) enabled spaces to complete resolution, including coordination with AV integration partners on hardware warranty, control system programming, or cabling issues
- Assist in the coordination of AV integration partners for the design and implementation of corporate AV standards in any corporate office relocation, remodel, or expansion
- Assist with acceptance testing for any AV integrated control system for all new installations, moves, or changes
- Collaborate with management, key stakeholders, and AV integration partners to assist in the development of AV standard configurations that meet the needs of Client
- Assist in installation of basic and standard AV when schedule or cost prohibits the use of AV integration partner
- Assist with business relations activities with regional office staff and management for feedback or user integration
- Assist with IT processes for daily activities as defined by Corporate IT including asset management activities and IT inventory management
- Assist in asset management tasks by completing appropriate documentation, maintaining inventories of active equipment, and providing for the disposition of returned technology assets
- Assist with support for customers in all Client locations via phone, video, e-mail, and in-person to resolve issues
- Assist with incidents assigned from other IT groups or non-IT sources
- Assist with AV support during presentations and company-sponsored events
- Assist in setup and execution of video conferences
- Assist with training and education to Client employees on the usage of AV systems
- All other duties as assigned
Bosch Group
Collabera
STEFANINI SINGAPORE PTE. LTD.