End User Support Technician
Job Title: End User Support Technician
Location: Kansas City, MO 64114
Contract length: 6-month Contract
Pay: $23/hr - $28.65/hr
End User Support Technician Qualifications
Location: Kansas City, MO 64114
Contract length: 6-month Contract
Pay: $23/hr - $28.65/hr
End User Support Technician Qualifications
- High School Diploma/GED Required
- Knowledge of computer hardware and operating systems
- Analytical and well organized
- Good communication skills, written, verbal, and listening
- Able to work well independently as well as in a group
- Must be a self-starter
- Provide technical assistance and resolution as necessary with strong emphasis on customer support, teamwork, and urgency
- Image, configure, install, repair, and upgrade computer systems and perform routine maintenance
- Troubleshoot for hardware and technical incidents.
- Update and resolve tickets assigned individually or within a group queue, providing timely resolutions and customer support
- Provide support to customers seeking technical assistance in person or remote
- Perform inventory or devices and track and maintain their assignment to customers
- Resolve tickets in the ServiceNow Support queue, meeting department specifications
- Provide high level of customer support through detailed documentation in ticketing system
- Assist customers with installation of new software packages, based on licensing requirements
- Perform new hire desk setups, office/department move equipment connection
- Partner with IT Service Owners for the resolution of complex issues
- Provide accurate information on IT products and/or services and their availability
- Follow-up with customers and provide updates on request status'
- Document resolution steps for reoccurring issues in knowledge base
- Provide updates for out-of-date knowledge base documents
- Participate in Problem and Change management processes as necessary
- Provide tier-1 AV hardware troubleshooting, and on-site connection/presentation support as requested
Bosch Group
Collabera
STEFANINI SINGAPORE PTE. LTD.