Event Operations Manager

What you’ll do…

• Manage day & evening events, working within the strategy and events programme set by our Sales and Meeting & Events teams.
• Both guest and team experience will be at the heart of all you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions
• Liaise closely with central Meeting and Event bookings team to ensure a seamless line of communication, so our guests have a fantastic and unique experience
• Working closely with the Head Chef and GM to deliver a consistently excellent standard of food and beverage to our guests
• Are operationally present and leading the team in key events, providing outstanding and exemplary experiences for our guests
• Pro-actively provide input and feedback, look for opportunities to improve & innovate how we’re using the space and how we manage it.
• Whether it’s setting up the space for day or evening, handling ad-hoc requests and queries, dealing with invoices or gathering feedback – we rely on you to ensure internal and external customers have the best possible experience with us.
• Manage a lean team, creating an environment where they feel valued, and provide them with opportunities to grow and develop.
• Take ownership over the costs of the Meeting and Events business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch
• Handle stock & expenses and manage the relationship with our events suppliers & contractors buy through working with the GM and DOO
• Take overall responsibility for the health & safety of anyone using the area, including yourself.
• Provide a secure environment for customers and their property.

What we are looking for

• A track record of leading Meetings and Events teams; you’re a natural at inspiring trust and bringing others along on a journey.
• 2+ years’ experience in a similar hospitality event operations management role in a busy, bustling environment. You’ve possible worked in restaurant groups, hotels or contract events catering before.
• Having used Micro Fidelio Opera or a similar front desk operating system would be a big advantage.
• Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s.
• You’re looking for a place where you can be you; no clones in suits here!
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues.
• Keen to take ownership of and pride in your work, a rollup-your-sleeves attitude to seeing work through and delivering results.
• You’re up for doing things differently and trying (almost) everything once
• Enthusiastic, confident and warm, you want to be part of a team that works hard, supports each other and has fun with it along the way.
• Open and honest, with exemplary communication skill – we’re in this together.
• Flexibility in your week to week rota as business demands are variable.

What’s in it for you…

• Competitive salary
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.