Executive
- Manage outbound and inbound calls for customers with existing complaints or service issues
- Review and understand assigned complaint tickets before contacting customers
- Provide clear updates, resolution status, and next steps to customers
- Act as a single point of contact for customers during the complaint lifecycle
- Ensure all interactions are handled in line with UK regulatory and customer service standards
- Drive first-call resolution wherever possible to reduce repeat contacts
- Accurately update case notes, customer responses, and call outcomes in internal systems
- Escalate complex or high-priority cases to relevant teams (e.g., field services, metering, billing)
- Follow up on open cases and customer dependencies until closure
- Maintain quality, compliance, and customer satisfaction targets
- Manage outbound and inbound calls for customers with existing complaints or service issues
- Review and understand assigned complaint tickets before contacting customers
- Provide clear updates, resolution status, and next steps to customers
- Act as a single point of contact for customers during the complaint lifecycle
- Ensure all interactions are handled in line with UK regulatory and customer service standards
- Drive first-call resolution wherever possible to reduce repeat contacts
- Accurately update case notes, customer responses, and call outcomes in internal systems
- Escalate complex or high-priority cases to relevant teams (e.g., field services, metering, billing)
- Follow up on open cases and customer dependencies until closure
- Maintain quality, compliance, and customer satisfaction targets
Graduate 0 - 1 year