Field Research Coordinator

About the Team

Research is the team that helps Salmon understand how customers experience our products, services, and operations in the real world. We collect and analyze on-the-ground insights that help teams make better decisions, improve customer journeys, and identify opportunities for growth.

As Salmon continues to scale across the Philippines, understanding customer experience becomes increasingly important. This team sits at the intersection of research, operations, and business strategy, ensuring that decisions are informed by accurate, reliable, and actionable field data.

We're looking for highly organized problem-solvers who enjoy coordinating complex projects, maintaining data quality, and turning field observations into meaningful business insights.

About the Role

As a Field Research Coordinator, you will be responsible for managing and overseeing mystery shopping and field research operations across multiple locations and channels.

You'll work closely with Research, Growth, Product, and Operations teams to ensure field activities are executed consistently, data is collected accurately, and project objectives are delivered on time. From coordinating fieldworkers and validating research outputs to monitoring project execution and maintaining structured datasets, you'll play a critical role in helping the business understand customer experiences and market realities.

This role combines project coordination, operational execution, and analytical thinking to support data-driven decision-making across the organization.

What You'll Do

Field Research & Mystery Shopping Operations

• Coordinate end-to-end mystery shopping and field research activities across multiple locations and channels

• Recruit, onboard, brief, and support mystery shoppers and fieldworkers

• Schedule field visits and ensure assignments are completed according to project timelines and requirements

• Serve as the primary point of contact for fieldworkers, addressing operational concerns and resolving issues promptly

• Monitor fieldwork progress and ensure successful execution across all assigned projects

Quality Assurance & Data Validation

• Review and validate submitted reports, photos, recordings, and other research outputs for completeness and accuracy

• Ensure compliance with research methodologies, data collection standards, and project guidelines

• Identify inconsistencies, missing information, and data quality issues

• Maintain high standards of accuracy and consistency across all fieldwork activities

• Drive quality assurance initiatives to improve reliability of research outputs

Reporting & Analysis Support

• Organize, maintain, and monitor structured datasets for reporting and analysis

• Identify notable findings, trends, and observations from fieldwork activities

• Support the preparation of summaries, trackers, and research reports

• Ensure research data is accurately documented and readily accessible for stakeholders

• Assist in translating field insights into actionable business recommendations

Project Coordination & Stakeholder Management

• Monitor project timelines, budgets, and operational requirements to ensure successful delivery

• Coordinate with internal stakeholders to align field activities with business objectives

• Communicate project updates, risks, and operational requirements effectively

• Support cross-functional teams by providing visibility into fieldwork progress and outcomes

• Ensure research projects are delivered on time and according to established standards

Process Improvement

• Identify opportunities to improve field operations, data collection processes, and reporting efficiency

• Recommend enhancements to quality assurance processes and fieldwork methodologies

• Support continuous improvement initiatives through operational feedback and field insights

• Help establish best practices for field research execution and mystery shopping programs

What Makes You a Strong Fit

• 2–5 years of experience in mystery shopping, fieldwork coordination, market research, audit, or related operational roles

• Hands-on experience managing field operations, data collection activities, or fieldwork supervision

• Strong organizational and project coordination skills with the ability to manage multiple projects simultaneously

• High attention to detail and commitment to data quality and accuracy

• Experience working with structured datasets and following defined research methodologies or data collection protocols

• Strong written and verbal communication skills

• Ability to work independently while collaborating effectively with cross-functional teams

• Strong problem-solving skills and ability to adapt to changing project requirements

• Comfortable working in a fast-paced, execution-focused environment

Knowledge & Domain Expertise

Strong understanding of field research and operational best practices, including:

• Mystery shopping methodologies

• Fieldwork coordination and execution

• Data collection standards

• Quality assurance processes

• Research compliance and documentation

• Operational reporting and analysis

• Stakeholder and vendor coordination

Bonus:

• Experience in financial services, fintech, banking, retail, or consumer research environments

• Experience managing large-scale fieldwork projects across multiple locations

• Familiarity with survey tools, research platforms, or data collection applications

• Experience with reporting and dashboard tools

• Background in customer experience, market research, or operational audits

• Experience supporting consumer insights or business intelligence initiatives

Why Join Us?

What We Create

• Modern banking services for millions of Filipinos

• Cutting-edge financial products powered by global best practices and AI

• A licensed neobank on a mission to become a leading fintech company in Southeast Asia

• Backed by $200M+ from ADQ, World Bank Group, and leading global investors

• A company where products are built and launched in months, not years

• A platform with significant opportunities for growth and international expansion

What We Offer

• A passionate, international team

• Fast, merit-based career growth

• Performance-driven rewards and recognition

• Opportunities for international exposure and collaboration

• Modern office in Manila, Philippines

• Medical insurance and wellness benefits

• Regular team events and activities