Field Service Supervisor

Key Responsibilities

Business & Financial Management

• Ownership of P&L for the assigned territory

• Drive AOP planning and achieving annual orders targets - QR and Contracts.

• Supporting Sales Team to Generate Service Level Projects (SLJ) Leads.

• Drive Commercial matrixes- Order, Revenue, GM, Collection,

• Drive Service Matrixes- SLA, OTC, OTA, NPS, Customer satisfaction.

Service and Project Management

• End-to-end project execution including planning, monitoring, delivery, and closure

• Deliver Larg scale and Spot job on time.

Sales & Growth

• Lead sales initiatives and strategic deals to achieve order booking targets

• Develop Business by delivering Growth year on year

• Drive NPI to improve business shares in market

• Focused growth in Digital product and SAS

Service Delivery & Customer Satisfaction

• Able to handle the Large Corporate customers from Commercial/Industrial/Data Centers.

• Ensure timely service delivery aligned with SLAs

• Handling Customer Service – AMC, O&M, Time & Material

• Maintain high levels of customer satisfaction through proactive engagement

• Handling customer escalation – with problem solving attitude

Team Leadership

• Lead and manage team of on-roll as well as off-roll resources. Able drive the subcontractor to meet up the execution timelines committed to Customer.

• Drive accountability culture within team

• Build team capability, performance, and engagement

• Develop high performance culture within team Stakeholder & Process Management

• Coordinate with internal and external stakeholders

• Ensure compliance with organizational processes and quality standards

Key Skills & Competencies

• Should have handled large scale corporate customers.

• Strong domain knowledge of Building Automation systems

• Proven leadership and people management capabilities

• Sound financial acumen with P&L ownership experience

• Customer-centric approach with strong communication skills Excellent project execution and problem-solving abilities

Qualifications

Educational Qualification

• Diploma Engineering/ Degree in engineering (Electrical / Electronics / Instrumentation preferred)

• Minimum 10 Years (At least 4 -5 Years in Managerial Role)

• Building automation industry experience preferred

Geographical Coverage: Mumbai and Madhya Pradesh.

Travelling: 40 – 50% Travelling to Madhya Pradesh.