Field Service Technician

Field Service Technician – Mission Completion Products (MCP)

Primary Responsibilities

• Service, inspect, troubleshoot, and repair customer-owned equipment, including but not limited to centrifugal pumps and frac hoses, supported by the Mission Completion Products (MCP) group.
• Perform maintenance, repair, and service activities at NOV facilities and customer locations as required.
• Execute all work in accordance with NOV Quality Assurance (QA) procedures, departmental work instructions, and safety standards.
• Disassemble equipment to inspect components, identify failures, and determine required repairs.
• Troubleshoot and diagnose mechanical, hydraulic, pneumatic, and basic electrical issues related to PP&C equipment.
• Assist with actuator calibration, functional verification, and testing of control components.
• Support system diagnostics to identify operational, reliability, and performance issues within PP&C equipment and associated systems.
• Assist in the maintenance and troubleshooting of Frac Protection Systems designed to protect personnel and equipment during high-pressure operations.
• Inspect components for corrosion, defects, damage, excessive wear, and other conditions that may affect equipment performance.
• Diagnose equipment malfunctions using observations, testing methods, schematics, assembly drawings, work instructions, and established procedures.
• Request, install, and verify replacement parts in accordance with engineering drawings, specifications, and work instructions.
• Ensure all work is completed accurately, efficiently, and with a strong commitment to quality. Prepare surfaces and components appropriately to prevent damage during assembly and testing.
• Perform functional testing and test runs to verify repaired equipment meets operational and performance specifications.
• Serve as the PP&C field representative during new product trials, acting as the primary point of contact for customers.
• Troubleshoot issues with new equipment and provide field performance feedback to engineering teams to support continuous product improvement.
• Identify barriers to customer adoption of new MCP technologies and communicate field-user perspectives to product development and engineering teams.
• Travel on short notice to customer locations to troubleshoot equipment, support critical operations, and serve as NOV's point of contact during non-productive time (NPT) events.
• Participate in training and development activities as directed by management.
• Perform additional duties and responsibilities as assigned.

Facility / Group Specific Responsibilities

• Develop and maintain a thorough understanding of Mission Completion Products product lines.
• Gain proficiency in MCP service procedures, operational processes, and best practices.
• Establish familiarity with MCP engineering teams, product line managers, and new product development managers.
• Become proficient in applicable NOV software systems, ERP platforms, and service applications.

Education & Experience Qualifications

Required

• Valid driver's license.
• Ability to successfully pass a three-year driving history review.
• High school diploma or equivalent; alternatively, five (5) or more years of relevant industry experience.
• Experience using hand tools, torque wrenches, power drills, and other common service equipment.
• Basic understanding of hydraulic systems, electrical components, and system diagnostics.
• Proficiency with Microsoft Office applications and the ability to learn ERP and service management software.

Preferred

• Previous oilfield service experience.
• Experience supporting actuator calibration, equipment testing, and troubleshooting activities.
• Familiarity with Frac Protection Systems or high-pressure safety systems.
• Knowledge of hydraulic and pneumatic systems, pressure-containing equipment, hydrostatic pressure testing equipment, and associated testing procedures.

Job Requirements

• Ability to travel up to 50% of the time to NOV facilities and customer locations in support of service operations.
• Perform only those tasks for which appropriate authorization and training have been provided.
• Ensure all products and services meet established quality standards and comply with applicable QA procedures and work instructions.
• Perform all duties safely and responsibly to protect personnel, equipment, facilities, and customer assets.
• Learn, understand, and comply with all company Health, Safety, and Environmental (HSE) policies and procedures applicable to the role.
• Become proficient in the operation of equipment, tools, and service techniques used throughout the Mission service organization.
• Maintain a clean, organized, and professional work environment.
• Demonstrate professional communication and customer service skills when interacting with internal and external stakeholders.
• Adapt to changing priorities and support customer needs in both shop and field environments.

Behavioral Competencies

• Effective Communication
• Teamwork and Collaboration
• Drive for Results
• Integrity and Trust
• Problem Solving
• Sound Judgment and Decision Making
• Customer Focus
• Safety Leadership and Awareness

Technical Competencies

• Ability to read, interpret, and apply assembly drawings, schematics, and work instructions.
• Operation of test pumps and related testing equipment.
• Safe operation of cranes, forklifts, and material-handling equipment as required.
• Safe operation of company vehicles as required.
• Electrical troubleshooting and diagnostics.
• Hydraulic and pneumatic system troubleshooting.
• Calibration and functional testing of equipment and control systems.

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.

All regular full-time employees receive up to 11 paid holidays per year