Field Service Technician

Field Service Technician – Mission Completion Products (MCP)

Primary Responsibilities

• Service, inspect, troubleshoot, and repair customer-owned equipment, including but not limited to centrifugal pumps, frac hoses, and other products supported by the Mission Completion Products (MCP) group.
• Perform maintenance, repair, and service activities at NOV facilities and customer locations as required.
• Execute all work in accordance with NOV Quality Assurance (QA) procedures, departmental work instructions, and safety standards.
• Disassemble equipment to inspect components, identify failures, and determine required repairs.
• Troubleshoot and diagnose mechanical, hydraulic, pneumatic, and basic electrical issues related to PP&C equipment.
• Assist with actuator calibration, functional testing, and verification of control system components.
• Support system diagnostics to identify operational, performance, and reliability issues within PP&C equipment and associated systems.
• Assist in the maintenance and troubleshooting of Frac Protection Systems designed to protect personnel and equipment during high-pressure operations.
• Inspect components for corrosion, defects, damage, excessive wear, and other conditions that may impact equipment performance.
• Determine root causes of equipment malfunctions using schematics, assembly drawings, work instructions, procedures, and testing methods.
• Request replacement parts as needed and install components according to engineering drawings, specifications, and work instructions.
• Ensure all work is completed accurately, efficiently, and with a strong focus on quality and workmanship.
• Prepare surfaces and components for assembly and testing to prevent damage and ensure proper equipment functionality.
• Perform operational and performance testing of repaired equipment to verify compliance with specifications and customer requirements.
• Serve as the primary PP&C field representative during new product trials and demonstrations at customer locations.
• Troubleshoot issues with new equipment in the field and provide detailed performance feedback to engineering teams to support product improvements and design enhancements.
• Identify barriers to adoption of new MCP technologies by gathering customer feedback and communicating field-user perspectives to internal stakeholders.
• Travel on short notice to customer locations to support equipment troubleshooting, resolve operational issues, and act as the NOV point of contact during customer non-productive time (NPT) events.
• Participate in training and development activities as identified by management.
• Perform additional duties and special projects as assigned.

Facility / Group-Specific Responsibilities

• Develop a comprehensive understanding of Mission Completion Products product lines and applications.
• Become proficient in MCP service procedures, operational processes, and quality requirements.
• Establish familiarity with MCP engineering teams, product line managers, and new product development personnel.
• Become proficient in the use of applicable NOV software systems, ERP platforms, and service applications.

Education & Experience Qualifications

Required

• Valid driver's license with the ability to pass a three-year driving history review.
• High School Diploma, GED, or equivalent; alternatively, five (5) or more years of relevant industry experience.
• Experience using hand tools, torque wrenches, power drills, and other standard mechanical service tools.
• Basic understanding of hydraulic systems, electrical components, and equipment diagnostics.
• Strong mechanical aptitude with the ability to read and interpret technical drawings and procedures.
• Proficiency with Microsoft Office applications and the ability to learn ERP and service management software.

Preferred

• Previous oilfield or energy industry experience.
• Experience supporting actuator calibration, equipment testing, and commissioning activities.
• Familiarity with Frac Protection Systems or other high-pressure safety systems.
• Understanding of hydraulic and pneumatic systems, pressure-containing equipment, hydrostatic testing equipment, and pressure-testing procedures.

Job Requirements

• Ability to travel up to 50% of the time to NOV facilities and customer locations in support of service operations.
• Perform only those tasks for which proper training and authorization have been received.
• Ensure all products and services meet NOV quality standards and comply with applicable QA procedures and work instructions.
• Conduct all work safely to protect personnel, equipment, facilities, and customer assets.
• Understand and comply with all company Health, Safety, and Environmental (HSE) policies and procedures.
• Become proficient in the operation of tools, equipment, and techniques used throughout the Mission service portfolio.
• Maintain a clean, organized, and professional work environment.
• Demonstrate professionalism and communicate effectively with internal and external customers.
• Support emergency field service activities and customer needs as business demands require.

Behavioral Competencies

• Strong Communication Skills
• Teamwork and Collaboration
• Drive for Results
• Integrity and Trust
• Problem Solving and Analytical Thinking
• Sound Decision Making
• Customer Focus
• Safety Leadership and Awareness

COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.

All regular full-time employees receive up to 11 paid holidays per year.