Technical Support - Business Analyst

Bilingual: Portuguese and English

Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM

• Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively.

• UAT testing and defect management for a variety of applications and systems.

• Assists in the analysis of underlying issues arising from investigations into requirements.

• Project management, in depth analysis, and problem solving are daily competencies.

  Required Skills:

• Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications.

• Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.

• Manage the end-to-end automation process of internal and external business partners globally.

• Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.

technical support, Portuguese fluency

To apply for this position or gain additional insight, please contact:

Shivani Shah

973-867-7919

shivani.shah(at)collabera.com