Front Office Ambassador

• Guest Check-In and Check-Out: Efficiently manage the check-in and check-out processes, ensuring a seamless experience for guests.
• Reservations Management: Handle reservations via phone, email, and in-person, ensuring accurate bookings and special requests are noted.
• Guest Services: Provide information about hotel services, local attractions, and events; assist guests with inquiries and problem resolution.
• Payment Processing: Accurately process payments and maintain records of transactions, ensuring compliance with hotel policies.
• Communication: Collaborate with housekeeping, maintenance, and management to address guest needs and ensure high service standards.
• Handling Complaints: Address guest complaints with empathy and professionalism, striving for prompt resolution and guest satisfaction.
• Maintaining Front Desk Area: Ensure the reception area is clean, organized, and stocked with necessary supplies and promotional materials.
• Reporting Issues: Report any maintenance issues or safety concerns to the appropriate department promptly.

- Minimum Hotel Management Graduation

- Any additional course/certification in Travel & Tourism

- Minimum 6 months experience