Front Office Associate
Overview
About Holiday Inn Dubai VillageCircle
Situated in the vibrant Jumeirah Village Circle, Holiday Inn Hotel offers guests a modern retreat with easy access to Dubai’s attractions, including Dubai Marina and Mall of the Emirates. The hotel features 349 spacious rooms and suites, a refreshing outdoor pool, Rayya Wellness Spa, and a fully equipped fitness centre. Dining options include Urban Eatery for local and international cuisine and Risen Café for artisanal coffee and pastries. Guests also enjoy exclusive access to Soluna Restaurants & Beach Club on The Palm Jumeirah, providing both dining and beachside relaxation. Holiday Inn Hotel combines comfort and convenience, making it a perfect base for business and leisure travellers alike.
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description
As a Front Office Associate, you will be the face of the world’s tallest hotel, delivering a warm welcome, seamless check-in/check-out experiences, and attentive service throughout each guest’s stay. Your professionalism, attention to detail, and guest-first mindset will help define the luxury experience at Ciel.
Key Responsibilities:
Greet all guests warmly and professionally, ensuring smooth check-in and check-out procedures.
Handle guest inquiries, requests, and complaints with courtesy and efficiency.
Ensure accurate room assignments, billing, and payment processing.
Maintain guest profiles and preferences in the system to enhance personalized service.
Coordinate with Housekeeping, Concierge, and Engineering to fulfill guest needs.
Upsell room categories and hotel services where appropriate.
Respond to phone calls, emails, and internal messages in a timely and professional manner.
Keep the front desk organized, well-stocked, and presentable at all times.
Follow company policies and procedures, ensuring guest security and privacy.
Promote a positive, team-oriented environment with colleagues across departments.
Desired Skill & Expertise
Previous experience in a front office or guest service role in a 4 or 5-star hotel preferred.
Knowledge of Opera PMS and front office operations.
Excellent communication and interpersonal skills.
High level of attention to detail and problem-solving ability.
Professional grooming and confident, welcoming attitude.
Fluent in English; additional languages are a plus.
Flexibility to work shifts, weekends, and holidays.