Frozen Food Supervisor

Position Summary

The Frozen Supervisor is responsible for leading the day-to-day operations of the frozen department, ensuring product quality, proper inventory levels, and strong merchandising execution. This role supports sales growth, minimizes shrink, and ensures a clean, fully stocked, and well-organized department while delivering excellent customer service.

Key Responsibilities Department Operations

• Oversee stocking, rotation, and replenishment of all frozen products
• Ensure proper freezer temperatures are maintained to protect product integrity
• Monitor frozen cases for cleanliness, organization, and functionality
• Execute company planograms, promotions, and seasonal merchandising displays

Customer Service

• Deliver friendly, efficient service and assist customers with product needs
• Provide product knowledge and recommendations when appropriate
• Resolve customer concerns quickly and professionally

Inventory & Shrink Control

• Support ordering and inventory management to maintain strong in-stock conditions
• Ensure proper product rotation using FIFO (First-In, First-Out) standards
• Minimize shrink by identifying damaged, expired, or thawed merchandise
• Assist with inventory counts and accuracy processes

Team Leadership & Support

• Supervise and support frozen department associates
• Delegate tasks and monitor completion to ensure productivity goals are met
• Assist in training and coaching team members on standards and expectations
• Promote a positive, accountable, and team-focused work environment

Merchandising & Standards

• Maintain a clean, organized, and visually appealing frozen department
• Ensure all shelves and freezers are fully stocked, faced, and properly signed
• Verify pricing accuracy and signage compliance
• Support cross-merchandising opportunities with adjacent departments

Safety & Compliance

• Follow all food safety and sanitation procedures
• Ensure safe handling of products and proper use of equipment
• Maintain safe working conditions, especially in freezer environments
• Comply with company policies and regulatory standards

Qualifications

• High school diploma or equivalent required
• 1–2 years of grocery or frozen department experience preferred
• Prior supervisory experience is a plus
• Strong organizational, communication, and time management skills
• Ability to work effectively in a fast-paced environment

Physical Requirements

• Ability to work in freezing temperatures for extended periods
• Frequent lifting, pushing, and pulling of up to 40–50 lbs
• Continuous standing, walking, bending, and reaching
• Flexible schedule including early mornings, evenings, weekends, and holidays

Key Competencies

• Product Quality & Temperature Control
• Customer Service Excellence
• Leadership & Team Support
• Attention to Detail
• Execution & Efficiency

Career Path Opportunities

• Frozen/Dairy Manager
• Dairy Manager
• Assistant Sales Manager
• Store Leadership Roles