Frozen Food Supervisor

Position Summary

The Frozen Supervisor is responsible for overseeing the daily operations of the frozen foods department, ensuring products are well-stocked, properly maintained, and merchandised to company standards. This role supports department performance by managing inventory, maintaining product quality, and leading associates to deliver an efficient and customer-focused shopping experience.

Key Responsibilities Department Operations

• Oversee stocking, rotation, and replenishment of frozen products
• Ensure product integrity by maintaining proper freezer temperatures and storage conditions
• Monitor freezer cases for cleanliness, organization, and functionality
• Execute planograms, promotional displays, and seasonal sets

Customer Service

• Provide friendly and knowledgeable assistance to customers
• Help customers locate products and offer recommendations when needed
• Address and resolve customer concerns promptly and professionally

Inventory & Shrink Control

• Support ordering processes to maintain proper inventory levels
• Ensure accurate product rotation using FIFO (first-in, first-out) standards
• Minimize shrink by monitoring damaged, thawed, or out-of-date product
• Assist with inventory counts and audits

Team Leadership & Support

• Supervise and support frozen department associates
• Assist with training, coaching, and reinforcing company standards
• Delegate tasks and monitor productivity to ensure efficient workflow
• Promote a positive and accountable team environment

Merchandising & Standards

• Maintain a clean, organized, and visually appealing frozen department
• Ensure shelves and cases are fully stocked and properly faced
• Verify all pricing, signage, and tags are accurate and current

Safety & Compliance

• Follow all food safety and sanitation guidelines
• Maintain safe working conditions, especially around freezer equipment
• Enforce proper lifting techniques and equipment usage
• Ensure adherence to company policies and regulatory requirements

Qualifications

• High school diploma or equivalent required
• 1–2 years of grocery or frozen department experience preferred
• Prior leadership experience is a plus
• Strong organization, communication, and time-management skills
• Ability to work independently in a fast-paced environment

Physical Requirements

• Ability to work in freezing temperatures for extended periods
• Frequent lifting, pushing, and pulling of up to 40–50 lbs
• Continuous standing, walking, and bending throughout the shift
• Flexible availability including early mornings, evenings, weekends, and holidays

Key Competencies

• Product Quality & Temperature Control
• Customer Service Focus
• Team Leadership & Accountability
• Attention to Detail
• Efficiency & Execution

Career Path Opportunities

• Frozen/Dairy Manager
• Dairy Manager
• Assistant Sales Manager
• Store Leadership Roles