GUEST RELATIONS MANAGER

We are looking for a Guest Relations Manager tomake our clients feel welcome.

Responsibilities:

• Provide upscale guest service experiences for clients.
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings.
• Promptly address guests’ requests, like in-room dining
• Actively listen to and resolve complaints
• Appraise team’s performance and produce regular reports
• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience

Qualifications:

• Proven work experience as a Guest Relations Manager
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and activelistening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into highperformance
• Ability to work flexible hours