Guest Relations Officer (Japanese Speaking)
- Supports the Front Office Manager in ensuring that all guests, including Japanese-speaking and VIP guests, receive a seamless and personalized experience from pre-arrival through departure.
- Prepares for arrivals requiring Japanese language support, while ensuring that all guest preferences, cultural considerations, and special requests are thoughtfully addressed.
- Facilitates in-room check-in for guests who prefer personalized service, including those requiring language support or arriving via arranged transfers.
- Monitors arrivals, in-house guests, and departures requiring Japanese language assistance, while remaining attentive and offering support throughout each guest’s stay to ensure an exceptional and inclusive experience
- Bachelor’s degree in Hospitality Management or a related field preferred.
- At least one (1) year of experience in front office operations within a luxury hotel or international hospitality brand is an advantage.
- Fluency in Japanese (reading, writing, and speaking) is required; strong understanding of Japanese culture, guest preferences, and service expectations is highly desirable.
- Guest-focused with excellent communication, interpersonal, and cross-cultural skills, with the ability to deliver personalized and attentive service to Japanese-speaking and international guests.