Guest Service Agent

At Manly Pacific, MGallery Collection, we create memorable moments from the very first hello. As a Guest Service Agent, you will be the face of our luxury hotel, delivering warm, personalised service and ensuring every guest enjoys a seamless and exceptional stay. If you have a passion for hospitality, love connecting with people, and thrive in a fast-paced luxury environment, we'd love to hear from you.

What You'll Be Doing

• Deliver exceptional guest experiences from check-in through to departure.
• Promote and enrol guests into Accor's award-winning ALL loyalty program.
• Respond to guest enquiries via phone, email, and in person with professionalism and care.
• Manage room allocations, process payments, and issue room keys accurately.
• Collaborate with Housekeeping, Concierge, and other departments to anticipate and exceed guest expectations.
• Conduct room tours and support sales initiatives when required.
• Maintain impeccable presentation of the front desk and lobby areas.
• Uphold luxury brand standards and create memorable guest interactions at every opportunity.

About You
You are a polished, service-driven professional who takes pride in creating outstanding guest experiences. You bring:

• Previous customer service experience, ideally within a hotel or luxury hospitality environment.
• Strong computer literacy, with Opera PMS experience highly regarded.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and organisational abilities.
• A genuine passion for hospitality and personalised service.
• Knowledge of Accor's ALL loyalty program (advantageous).
• Familiarity with Manly and Sydney's Northern Beaches to confidently share local recommendations.
• Immaculate personal presentation aligned with luxury hospitality standards.
• Current Responsible Service of Alcohol (RSA) certificate is essential
• Valid Australian Working Rights / Visa is essential

Why Join Manly Pacific? Work from one of Sydney’s most iconic beachfront luxury hotels, perfectly positioned opposite the world-famous Manly Beach!

• Access exclusive Accor Heartist benefits with exceptional discounts on luxury accommodation, dining, and experiences across Accor hotels and restaurants worldwide
• Immerse yourself in the elevated culture of the MGallery Collection, a globally recognised brand celebrated for its distinctive luxury and guest experiences
• Uniform dry-cleaning provided, allowing you to embrace the effortless Northern Beaches lifestyle beyond the workplace
• Join a passionate hospitality team delivering sophisticated events and memorable guest experiences in an inspiring coastal setting
• Grow your career within a world-class hospitality group that values development, individuality, and excellence in service

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.