Guest Service Team Leader
Ensure high standards of services provided for guests and the attainment of both the Rooms and Food & Beverage Departments qualitative and quantitative targets
Conveys the hotel’s image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
Manages and motivates Reception teams in order to improve sales and the quality of F&B and Front Office services
Manages the movement and fluidity of the host-ables to ensure optimum efficiency and reactivity of peak guest service periods at reception and F&B outlets and leisure
Improve the departments result by increasing sales and productivity of F&B and Front Office point of sale
Actively upsell ALL memberships to maximise guest engagement and revenue.
Proactively upsell room categories, car parking and leisure memberships to maximise total revenue per guest.
Deputises for the Front Office Manager in her absence
- Proven experience in a front office or reception role, preferably with supervisory responsibilities.
- Strong leadership and team management skills with the ability to motivate and coach staff.
- Excellent customer service, communication, and interpersonal skills.
- Ability to work in a fast-paced environment, multitask, and solve problems efficiently.
- Flexibility to work varied shifts
- Experience with hotel PMS systems (e.g., Opera) is an advantage.
- Hospitality or customer service qualification (preferred).
What will you get?
Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service
- ... And much more !