GUEST SERVICES MANAGER

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 47th Force Support Squadron at Laughlin Manor, Laughlin AFB, Del Rio, Texas.. This position is considered Regular Full Time RFT. Guaranteed 35 hours a week with potential to a maximum of 40 hours per week. You may be required to work nights, weekends and holidays. RFT employees are eligible to earn annual and sick leave as well as benefits including Health/Dental and Life Insurance, 401k and Retirement.

Ensures efficient service and meaningful experiences for guests. Surveys patrons to identify needs and expectations. Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions. Converses and interacts with guests about complaints and directs other employees as needed, or works directly with guests to resolve the concern. Responds to inquiries, concerns, and compliments by preparing documentation and correspondence in proper format after researching matters relevant to the subject. Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items. Performs front desk duties in the lodging guest reception unit, as time permits. Supports and explains management programs to subordinates. Implements corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operations, etc. as appropriate to other supervisors. Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their performance and explains new work techniques. Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Keeps supervisor(s) informed of progress and advises supervisor(s) of significant developments that may impact plans, projects, or operations. Performs required Lodging management duties as needed in the absence of Lodging Manager to ensure operational continuity If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12986458