Head of People Operations (US)
CSC Generation is the AI-native holding company re-engineering omnichannel retail. We acquire iconic brands and transform them with Genesis, our operating platform combining a Data Fabric, Automation Engine, proprietary tools, and shared services to modernize operations, elevate customer experience, and expand margins. With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and others that serve as real-world innovation labs.
Reports to: Chief Administrative Officer
About the Role
Most companies are layering AI onto legacy HR processes. We're doing the opposite.
We're hiring a Head of People Operations (Director Level) to design and lead an AI-native people function where performance management, talent development, and workforce planning are powered by intelligent systems, not adapted from old ones. This role partners closely with leaders across the company.
Success in the first year looks like a functioning AI-enabled talent infrastructure, a high-performing People Ops team, and measurable improvement in how we develop and deploy people across the portfolio.
What You'll Do
AI-Native HR Design
Strategy & Business Partnership
Team Leadership
Required Qualifications
Why Join
The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.
Interview Process
Step 1 — Recruiter Intro: 30-minute call to cover background, role fit, and logistics.
Step 2 — Hiring Manager Interview: Conversation with the Chief Administrative Officer focused on leadership philosophy and AI-native HR experience.
Step 3 — Technical / Case Discussion: Deep dive into a people ops problem or system design scenario with cross-functional stakeholders.
Step 4 — Executive Interview: Final conversation(s) with senior leadership.
Step 5 — Offer: Reference checks conducted in parallel where possible.
CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact hrbenefits@cscshared.com.
For US-based candidates, this posting is intended for candidates that reside in the following states:
AZ, DE, FL, GA, IN, LA, MI, MS, MO, NV, NC, OK, PA, TN, TX, UT, WV, WI, and WY.