Hostess

Responsibilities

· Greet guests warmly and professionally as they arrive, making them feel welcomed and valued.

· Manage guest reservations, ensuring that all seating arrangements align with the restaurant’s flow and capacity.

· Escort guests to their assigned tables, ensuring they are seated promptly and comfortably.

· Address any special requests from guests, such as seating preferences or accessibility needs, and accommodate them to the best of your ability.

· Coordinate reservations using the restaurant’s reservation system, ensuring accuracy in the number of guests, dining times, and any special requests.

· Manage waitlists effectively during peak hours, ensuring that guests are informed about wait times and keeping them updated if delays occur.

· Ensure that every guest receives top-tier service by addressing any concerns or issues quickly and efficiently.

· Proactively check with guests to confirm they are satisfied with their seating and dining experience.

· Assist in any special celebrations, such as birthdays, anniversaries, or other special occasions, by offering appropriate greetings or services.

· Stay informed about the restaurant’s menu, including special dishes, daily specials, and any unique offerings, to provide guests with accurate information and recommendations.

· Work closely with the service team to relay customer feedback and ensure the service meets the restaurant's standards.

· Maintain the flow of seating arrangements, balancing the restaurant’s dining capacity and ensuring that the guests are seated efficiently without compromising service quality.

· Monitor the dining area to ensure tables are cleared and reset promptly for new guests.

· Communicate effectively with the kitchen, bar, and service team to ensure smooth operations and seating arrangements are carried out as planned.

· Keep the front entrance and lobby area clean, organized, and inviting.

· Ensure that any waiting areas are comfortable, with appropriate seating and the availability of water or other refreshments, if applicable.

· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

· Positive Orientation

· Operational Decision Making

· Self-Development & Management

Leading Others

· Developing an Empowered Team

· Leading an Engaged and Diverse Team

· Communication

Leading the Business

· Advocating Guest Passion

· Business Planning and Analysis

· Business Improvement and Change

Experience/Certificates/Education

· Previous experience in a restaurant or hospitality role is preferred, especially in a fine-dining or specialty restaurant environment.

· Excellent customer service and communication skills, with the ability to interact with guests in a friendly and professional manner.

· Strong organizational and multitasking abilities, with the ability to manage reservations and handle guest inquiries efficiently.

· Basic knowledge of the restaurant’s menu and offerings, with the ability to assist guests with menu questions.

· Ability to remain calm under pressure during busy periods, maintaining a welcoming atmosphere.

· Professional appearance and demeanour, in line with the restaurant’s standards.

· Proficiency in reservation software or willingness to learn.

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.