Hostess
- Greet and welcome guests upon arrival, providing a positive first impression of the resort
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process
- Provide information about hotel amenities, local attractions, and respond to guest inquiries
- Manage reservations and handle guest requests in a timely and professional manner
- Coordinate with other departments to ensure guest needs are met promptly
- Maintain a clean and organized reception area
- Handle guest complaints and concerns with empathy and work towards satisfactory resolutions
- Assist with administrative tasks such as answering phone calls and emails
- Promote and upsell hotel services and special offers when appropriate
- Ensure compliance with hotel policies and procedures at all times
- High school diploma or equivalent required; hospitality or tourism-related degree preferred
- Previous experience in hospitality or customer service is a plus
- Excellent communication and interpersonal skills
- Strong multitasking abilities and attention to detail
- Basic computer skills and familiarity with hotel management software
- Knowledge of hospitality industry standards and best practices
- Fluency in English required; Spanish language skills highly preferred
- Ability to work flexible hours, including evenings, weekends, and holidays
- Professional appearance and positive attitude
- Strong problem-solving skills and ability to remain calm under pressure
- Passion for delivering exceptional customer service
- Atractivo plan de incentivos.
- Importantes descuentos en servicios hoteleros.
- Descuentos en hoteles del grupo Accor y empresas colaboradoras.