Housekeeping Dispatcher
Must process proper telephone and 2-way radio etiquette and the ability to prioritize multiple tasks at once.
Works closely with Room Inventory clerks and properly dispatches errands per guest requests.
Coordinates and assign rooms for cleaning and continuously monitor and update room status.
Maybe assigned to assist with receiving and distributing found property from hotel guestrooms.
Assignment includes accurately logging entries into logbook and properly placing found property in designated storage locations.
Verifying room status, updating the status of departing rooms, and recording "Do Not Disturb" rooms.
Scheduling staff based on occupancy levels and PTOs.
Communicating with the front office and floor managers to verify room status
Coordinating the efforts of housekeeping, engineering, front office, and laundry
Reviews Occupancy Forecast twice daily.
Maintains Files of housekeeping assignments
Maintains Dispatch area organized and sanitized.
Delegate guest requests to the supervisors, inspector and management based on level of priority.
Maintain Employee Call Out Log
Ensure the pass down is completed for shift change
Additional duties as assigned.
Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium for an extended period.
Work requires ability to work from a standing position for extended periods of time.
Must be able to lift and carry upwards to 25 pounds.
Must be self-motivated and able to handle more than one function at a time by being well organized.
Handle sensitive situations relating to staff and guest problems, in a timely manner
Read, write, speak, and understand English.
Operate in mentally and physically stressful situations.
Respond to visual and aural cues
Work in cold & hot temperatures
Possibly be exposed to secondhand smoke
HS diploma or GED.
Casino/Hotel experience preferred.
Experience within an upscale hotel preferred.
Prior experience as a Room Attendant preferred but not required.
Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.
Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed.
Must have a positive team-oriented attitude.
Need to be able to lift 30 pounds and push or pull 100 pounds.
Must be able to move furniture and do heavy lifting on a daily basis.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.