Housekeeping Supervisor

• Supervise the housekeeping team on assigned floors, ensuring all rooms and public areas meet Fairmont’s luxury standards
• Conduct detailed inspections of guest rooms, corridors, and service areas to guarantee flawless cleanliness and presentation
• Support the Housekeeping Manager in coordinating daily operations, priorities, and service expectations
• Lead by example, maintaining a polished, professional presence throughout the hotel
• Ensure timely completion of room assignments, managing productivity and service flow
• Provide coaching, guidance, and on‑the‑job training to room attendants and housekeeping colleagues
• Respond promptly to guest requests, ensuring personalised and anticipatory service
• Collaborate with Front Office, Guest Relations, Engineering, and F&B to ensure smooth room readiness and guest satisfaction
• Monitor stock levels, linen quality, and housekeeping supplies, ensuring efficient usage and replenishment
• Support service recovery, addressing guest concerns with discretion and professionalism
• Maintain accurate records of room status, maintenance issues, and housekeeping reports
• Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times
• Uphold health, safety, and hygiene procedures, including COSHH and manual‑handling guidelines
• Participate in daily briefings, sharing updates on occupancy, VIP arrivals, and operational priorities
• Assist with onboarding and training of new team members
• Promote a positive, collaborative, and guest‑focused team culture
• Ensure lost‑and‑found procedures are followed accurately and securely
• Support additional tasks as required by the Housekeeping leadership team

• 2 years’ experience in housekeeping, ideally within a luxury hotel environment
• Previous supervisory or team‑leading experience strongly preferred
• Strong communication and interpersonal skills with a polished, professional presence
• Exceptional attention to detail and commitment to maintaining luxury standards
• Knowledge of housekeeping procedures, room presentation, and cleaning standards
• Understanding of UK health & safety regulations, including COSHH
• Strong organisational and time‑management skills
• Ability to lead, motivate, and support a diverse team
• Basic IT skills for housekeeping systems and reporting
• A passion for luxury hospitality and delivering exceptional guest experiences

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people