IMMIGRATION SERVICES ASSISTANT (OFFICE AUTOMATION)
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an IMMIGRATION SERVICES ASSISTANT (OFFICE AUTOMATION), you will support the Adjudication Services Process by assisting Immigration Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers.
The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
Maintain compliance with established procedures for the file management and appropriate search logs.
Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
Support Immigration Officers and provide customer service that are applicable to DHS/USCIS laws and policies.
Respond to inquiries, such as written correspondence, using various USCIS databases, electronic systems, and reports.
Manage systems to ensure they are current, accurate, and ensure the processes are completed. Scan documents for storage or retrieval.
Utilize various word processing advanced software functions (i.e., Microsoft Office products such as Word, Excel, power point, and Outlook).
Conditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding USCIS applies the Telework Enhancement Act of 2010 to its telework program This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed. THIS IS NOT A LAW ENFORCEMENT (COVERED) POSITION. Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Probationary Period: You may be required to serve a probationary period of 1 year.