Operations Support Specialist
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will assist management in administering a variety of programs, policies and procedures, provide advice, guidance, and instruction concerning administrative programs that include complex and sensitive issues, and provide excellent customer service.
Serve as a liaison and consultative link with Headquarters Program Offices for Property, Human Resources, Budget and similar administrative programs.
Develop, implement, interpret, and advise on administrative requirements.
Prepare project papers and staff reports and organize and deliver briefings to managers to promote understanding and acceptance of findings and recommendations.
Review newly issued regulations or directives to ascertain their impact on program areas.
Conduct extensive research and analysis on administrative projects to gather and analyze relevant data, develop options, make recommendations, and provide comprehensive reports.
Monitor administrative activities and prepares a variety of reports utilizing various automated systems.
Analyze and evaluate effectiveness of complex and substantive management support and administrative systems, programs, and processes.
Participate in planning and development of business strategies and recommends internal procedural changes.
Conditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding USCIS applies the Telework Enhancement Act of 2010 to its telework program This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed. Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Probationary Period: You may be required to serve a probationary period of 1 year.