Income Audit

Responsibilities

Income Audit Oversight:

· Supervise daily audit procedures to ensure all hotel revenue, including rooms, food & beverage, and other charges, are accurately posted to the general ledger.

· Review and reconcile all daily revenue reports from various departments to ensure consistency and accuracy.

· Ensure all discrepancies are resolved in a timely manner, escalating any unresolved issues to management as needed.

Team Supervision & Training:

· Supervise and train income audit associate to ensure adherence to all auditing procedures, accounting principles, and hotel policies.

Revenue Reconciliation:

· Reconcile revenue and payment discrepancies between the front desk, food & beverage, and other departments.

· Ensure that all postings are in accordance with internal controls and industry standards.

· Review all adjustments, cancellations, and corrections made to guest folios to ensure accuracy and prevent fraud.

Daily and Monthly Reporting:

· Prepare and review daily, weekly, and monthly income audit reports to provide accurate financial data to senior management.

· Ensure reports are generated timely, error-free, and in compliance with hotel and regulatory standards.

· Provide financial analysis and reporting on variances or discrepancies in daily revenue to help management understand financial trends.

Internal Control & Compliance:

· Ensure that all income audit procedures follow hotel internal control guidelines and accounting policies.

· Collaborate with internal auditors to ensure proper compliance with financial regulations and audit standards.

· Conduct periodic checks to verify the accuracy of guest billing and accounting.

Collaboration with Other Departments:

· Work closely with the Front Office, F&B, and Sales departments to ensure proper revenue capture and reporting of sales transactions.

· Communicate any discrepancies in revenue postings or other financial concerns to the relevant departments.

· Assist in addressing any concerns or questions regarding charges or financial discrepancies from guests or hotel management.

Month-End Closing:

· Assist in the month-end closing process to ensure timely and accurate revenue recognition.

· Ensure that all income transactions are recorded and reconciled accurately before month-end reporting.

Continuous Process Improvement:

· Review and suggest improvements to existing income audit processes and procedures to enhance efficiency and accuracy.

· Stay updated on industry best practices and accounting standards to implement changes as necessary.

Audit Assistance:

· Assist with external and internal audits, providing necessary documentation and explanations of revenue transactions when required.

· Prepare and maintain files for audit reviews.

Additional Responsibilities

· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

· Positive Orientation

· Operational Decision Making

· Self-Development & Management

Leading Others

· Developing an Empowered Team

· Leading an Engaged and Diverse Team

· Communication

Leading the Business

· Advocating Guest Passion

· Business Planning and Analysis

· Business Improvement and Change

Experience/Certificates/Education

· Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.

· Minimum of 3-5 years of experience in income auditing, accounting, or finance, preferably in the hospitality industry.

· Strong knowledge of accounting principles and practices.

· Proficiency with accounting software (e.g., Oracle, Sage, or similar systems).

· Detail-oriented with the ability to identify discrepancies and take corrective actions.

· Excellent organizational and time-management skills.

· Strong communication skills, both written and verbal.

· Ability to work under pressure, meet deadlines, and handle multiple tasks simultaneously.

· Strong communication and interpersonal skills.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.