Integrations Manager

Overview

We are seeking a detail-oriented, experienced Integrations Manager to lead the delivery of integrations for our sponsor partners. This role is critical for ensuring that data flow is seamless and consistent, and that it adheres to the highest technical standards across all implementations. The ideal candidate possesses a strong blend of technical specification writing, project oversight, and cross-functional leadership skills.

Responsibilities

Specification and Documentation

• Develop and Maintain Integration Specifications: Own the creation, maintenance, and rigorous documentation of all technical integration specifications (specs) for APIs, data feeds, and third-party system connections.

• Standardization: Establish and enforce a consistent template and quality standard for all integration documentation, ensuring clarity for engineering, client, and project teams.

• Gap Analysis: Collaborate with Product and Engineering teams to assess technical requirements and identify any gaps between client needs and current platform integration capabilities.

Implementation and Quality Control

• Consistency Assurance: Define and implement processes to guarantee consistency in the technical design and implementation of integrations across different clients and specific clinical studies or research projects.

• Client Specification Alignment & Sign-off: Collaborate directly with client technical teams to finalize, review, and secure formal approval on integration specifications, ensuring mutual understanding and commitment before implementation commences.

• Troubleshooting: Serve as the final escalation point for complex integration challenges during development and post-launch phases, providing expert guidance to resolve data flow or connectivity issues.

Project and Client Oversight

• Implementation Oversight: Oversee the end-to-end integration lifecycle for high-priority clients and strategic studies, ensuring projects are delivered on time, within scope, and to specification.

• Cross-functional Leadership: Act as the primary technical liaison between Product and Operations teams regarding integration status, technical blockers, and changes in scope.

• Performance Analysis: Monitor integration performance metrics and trends (e.g., latency, error rates, downtime) to proactively identify improvement opportunities and mitigate future risks across the platform.

• Process Improvement: Continuously evaluate current integration processes and tools, recommending and implementing improvements to increase efficiency, scalability, and integration reliability.

Requirements

• Bachelor’s degree or equivalent practical experience.

• Experience in the Healthcare, Clinical Research (e.g., EDC, ePRO, RTSM, CTMS), or Life Sciences industry.

• 4+years of experience in a technical role, with at least 2+years focused specifically on systems integration, data mapping, or technical program management.

• Proven experience writing detailed, clear, and comprehensive technical specifications (API documentation, data dictionaries, integration blueprints).

• Solid understanding of integration patterns, protocols, and technologies (e.g., REST, SOAP, SFTP, JSON, XML).

• Demonstrated ability to manage multiple complex, parallel projects involving internal and external technical stakeholders.

• Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences.

Additional Skills

• Familiarity with modern programming concepts and the ability to read and interpret technical implementation logic.

• Experience working with data transformation tools or ETL processes.

• Certification in relevant project management or IT service management methodologies (e.g., PMP, ITIL).