Internship - First Choice (EGM)

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

Intern Role 1: Customer First Call & Feedback Analysis Intern

Support proactive customer engagement by conducting first-call interactions and capturing meaningful feedback to identify improvement opportunities.

Key Responsibilities:

1. Conduct outbound first calls to customers following service interactions

2. Engage customers professionally to gather detailed feedback on their experience

3.Ask structured and probing questions to uncover pain points, service gaps, and expectations

4.Accurately document feedback, themes, and key insights in the required system/tool

5.Identify and flag recurring issues and potential areas of opportunity

Intern Role 2: Customer Call-Back & Service Recovery Validation Intern

Key Responsibilities:

1. Perform follow-up call backs to detractor customers after issue resolution

2. Validate whether the solution provided by Follow-Up teams meets customer expectations

3.Gather feedback on customer satisfaction post-resolution

4.Ask customers if they would be willing to re-score their experience, and capture the updated rating

5.Identify any remaining gaps or unresolved concerns

6.Document customer responses and escalate cases where expectations are not met

7.Track and report service recovery effectiveness and re-score trends