IT Operations Associate II

Job Track Description:

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a moderate degree of supervision.

Functional Knowledge

• Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

• Understanding of how teams integrate and work best together to support the achievement of company goals.

Impact

• Impacts a team, by example, through the quality service and information provided
• Follows standardized procedures and receives moderate supervision and guidance.

Leadership

• Has no supervisory responsibilities.
• Manages own workload.

Problem Solving

• Uses existing procedures to solve standard problems without supervisory approval.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Monitors applications and processes and assists with remediation steps.
• Follows documented process for daily activities
• Assists with researching anomalies in production processes.
• Performs actions based on business/operational needs and prepares system reports.
• Assists with incident management and support requests.
• Works with support teams to define root cause and replicate issues.
• Verifies environment stability.
• Performs daily tasks competently.
• Performs other duties as assigned.
• Complies with all policies and standards.