IT Site Leader

POSITION SUMMARY

• The IT Coordinator will oversee and support the daily operations of the IT department, ensuring efficient service delivery, system reliability, and user satisfaction. This role involves coordinating IT support activities, managing vendor relationships, and assisting in the planning and execution of infrastructure and end-user computing projects. The IT Coordinator will serve as a liaison between technical teams and business units, ensuring alignment with organizational goals.

RESPONSIBILITIES

• Coordinate and monitor IT support activities to ensure timely resolution of user issues.
• Manage relationships with external vendors for infrastructure and equipment support.
• Oversee asset management and inventory control of IT equipment.
• Support implementation of IT projects, including upgrades, migrations, and rollouts.
• Ensure compliance with corporate IT policies, security standards, and data protection regulations.
• Collaborate with cross-functional teams to improve IT service delivery and user experience.
• Maintain documentation of IT procedures, configurations, and support protocols.
• Provide escalation support for complex technical issues.
• Assist in budget planning and cost control for IT operations.

QUALIFICATIONS

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• 4-8 years of experience in IT support or coordination roles.
• Strong knowledge of Windows and Mac operating systems.
• Experience with SCCM, MDM tools, and software deployment.
• Familiarity with ITIL practices and ISO standards (9001, 27001).
• Excellent communication and organizational skills.
• Ability to manage multiple priorities and work under pressure.
• Bilingual (Spanish/English) preferred.
• Strong customer service orientation and problem-solving skills.

PHYSICAL & ENVIRONMENTAL DEMANDS

• The role is primarily based in a manufacturing facility, requiring regular site visits and interaction with production teams.
• Required to wear personal protective equipment (PPE) and adhere to safety protocols.
• The role involves extended periods of sitting in front of a computer.
• Occasional standing or walking may be required during meetings, presentations, or site visits
• Work is primarily conducted in an office environment with controlled temperature and lighting.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture• Customer Focus

• Operational Excellence

• Innovation

• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

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