Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Title: Junior Business Development Representative (Inbound Response) – UKI

Department: Sales Development – EMEA
Location: United Kingdom (London / Greater London preferred)
Reports to: BDR Manager – EMEA

Role Overview

We are seeking an enthusiastic and customer-focused Junior Business Development Representative (Inbound Response) to join our UKI Sales Development team.

This is an entry-level role designed for individuals looking to begin their career in technology sales. The Junior BDR will be responsible for managing and qualifying inbound leads, engaging prospective customers, and identifying opportunities for the sales team.

Unlike traditional BDR roles, this position is primarily reactive rather than outbound-focused, concentrating on responding to inbound enquiries, marketing-generated leads, event follow-up activities, and customer interest generated through Genesys campaigns.

This role provides an excellent foundation for building a successful career within Sales Development, with clear progression opportunities into BDR, Senior BDR, and Account Executive positions.

Key Responsibilities

• Respond promptly to inbound enquiries from prospective customers across the UKI region

• Qualify inbound leads to determine business fit, buying interest, and opportunity potential

• Engage with prospects via phone, email, and digital channels to understand their business needs

• Schedule discovery meetings and hand over qualified opportunities to Account Executives

• Follow up on leads generated through marketing campaigns, webinars, events, and digital programs

• Maintain accurate prospect and activity records within Salesforce

• Work closely with Marketing and Sales teams to ensure a seamless lead management process

• Develop a foundational understanding of Genesys solutions and customer use cases

• Meet and exceed KPIs related to lead response times, meetings booked, and opportunity creation

Skills & Qualifications

• 0–2 years of professional experience in sales, customer service, business development, retail, hospitality, or a customer-facing role

• Strong communication and interpersonal skills

• Positive attitude with a willingness to learn and develop within a sales environment

• Strong organizational and time-management skills

• Comfortable engaging with customers over phone, email, and virtual meetings

• Ability to work collaboratively within a team environment

• Familiarity with CRM systems such as Salesforce is advantageous but not required

• Degree educated or equivalent professional experience preferred

What We're Looking For

• An individual eager to start a career in technology sales

• Strong listening and communication skills

• A customer-first mindset

• Curiosity, coachability, and a willingness to learn

• Professionalism, resilience, and a positive attitude

• Someone who enjoys working in a fast-paced, collaborative environment

Why Join Genesys?

• Join a global leader in AI-driven customer experience technology

• Comprehensive onboarding and training program

• Structured career development and progression opportunities

• Competitive compensation and benefits

• Supportive and collaborative team culture

• Opportunity to build a long-term career within a world-class sales organization

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.