Kids & Teenager Club Manager
- Oversee Kids and Teenager Club operations across multiple hotels, resorts, and hospitality destinations within the region.
- Establish and maintain operational standards, policies, procedures, and brand guidelines.
- Conduct regular site visits, operational reviews, and quality assurance audits.
- Design and implement innovative recreational, educational, cultural, sports, wellness, and entertainment programs for children and teenagers.
- Develop age-specific activities that encourage creativity, learning, social interaction, and physical engagement.
- Ensure strict adherence to child safeguarding policies and procedures.
- Maintain compliance with local regulations, licensing requirements, and hospitality industry standards related to child care and recreation.
- Recruit, train, coach, and mentor Kids Club Managers, Supervisors, and Activity Coordinators.
- Develop regional training programs focused on child engagement, guest service, safety, and leadership skills.
- Conduct performance evaluations and talent development initiatives.
- Assist in preparing and managing regional budgets for Kids and Teenager Club operations.
- Monitor operational expenses and resource utilization.
- Build strong relationships with hotel leadership teams, recreation departments, and guest experience managers.
- Address escalated guest concerns and ensure timely resolution.
- Monitor guest satisfaction scores and implement continuous improvement initiatives.
- Benchmark programs against hospitality industry best practices.
- Minimum 5 years of experience in children's recreation, youth programming, hospitality recreation, education, or family entertainment.
- Minimum 3 years of management experience.
- Experience overseeing multiple locations or regional operations is preferred.
- Experience in hotels, resorts, cruise lines, theme parks, family entertainment centers, or similar environments is highly desirable.
- hild and adolescent development principles.
- Program design and activity planning.
- Child safeguarding and risk management.
- Hospitality guest service standards.
- Leadership and team development.
- Budgeting and operational management.
- Conflict resolution and problem-solving.
- Strong communication and presentation skills.
- Cultural awareness and adaptability.
- Microsoft Office and operational reporting systems.