L2 Application support

Scope of Work & Responsibilities

✅4–6 Years Experience (Mid-Level L2 Support)

• Provide Level 2 support for Java applications
• Analyze, troubleshoot, and resolve incidents
• Support RCA and issue resolution
• Work with SQL queries for data validation and troubleshooting
• Collaborate with cross-functional teams
• Coordinate rollback activities during failed deployments
• Update configuration documentation
• Restart and monitor batch jobs

Technical Skills:

• Strong in Java, JavaScript, SQL (hands-on)
• Understanding of Middleware and API Gateway
• Experience in production support environments

Must-Have

• Positive attitude and willingness to learn
• Strong documentation and reporting skills
• Proficiency in MS Word, Excel, PowerPoint