L2 Application support

Scope of Work & Responsibilities

✅ 1–3 Years Experience (Junior L2 Support)

• Provide L2 support for application issues
• Monitor and manage batch processing (EOD/BOD cycles)
• Restart failed jobs and validate outputs
• Maintain operational checklists and runbooks
• Support troubleshooting and deployment rollback activities

Technical Skills:

• Strong in Java, JavaScript, SQL (hands-on)
• Understanding of Middleware and API Gateway
• Experience in production support environments

Must-Have

• Positive attitude and willingness to learn
• Strong documentation and reporting skills
• Proficiency in MS Word, Excel, PowerPoint