Lead DevOps Engineer
We are seeking a Lead DevOps Engineer with solid expertise in incident and request management, supported by hands-on experience with tools like Dynatrace, Grafana, and Splunk. The role encompasses monitoring configuration, tool administration, and break-fix work on medium-complexity tickets. Responsibilities Drive technical initiatives by offering direction and oversight to fellow team members Plan, design, develop, test, deploy, and maintain software solutions in line with project needs Work jointly with other technical and non-technical teams to support successful project delivery Help shape and deliver solution requirements, estimates, and project timelines Maintain the quality of technical outputs while observing development standards and best practices Manage incidents and requests through ServiceNow or JIRA as the tracking solution Remain reachable for monitoring and escalation during off-hours and weekends, including pager duty coverage for after-hours emergencies Sort tickets, update their details, and evaluate urgency levels appropriately Be willing to take part in on-call rotations both in India and during CST hours on a rotational schedule Requirements At least 5 years of relevant professional background A minimum of one year guiding and managing development teams Practical experience with Microsoft Azure and Azure Log Analytics for cloud infrastructure and monitoring Background in Dynatrace administration and Dynatrace Workflows for observability and automation Working knowledge of event management, extensions, and integrations within Dynatrace Proficiency in infrastructure as code deployments with Terraform Competence in Kubernetes automation for container orchestration and management Familiarity with supporting tools such as GitHub Actions for CI/CD, ServiceNow for IT service management, and Confluence for documentation and collaboration Capability to work effectively on your own as well as within a team Strong analytical and problem-solving outlook, with demonstrated experience troubleshooting under pressure Strategic mindset combined with complex problem-solving and analytical skills Solid organizational and interpersonal abilities, including experience instilling a culture of operational maturity Aptitude for quickly adapting to new technologies Excellent spoken and written English communication abilities (C2 level)