Lead Medical Support Assistant
The Lead Medical Support Assistant (MSA) serves as part of the Community Care Service Line with the Iowa City Healthcare System, located in Iowa City, IA. The Lead MSA must demonstrate the ability to effectively plan, organize, and execute a wide range of responsibilities and interactions with staff and Veterans. This position provides MSA leadership and is an integral member of the team to effectively carry out day-to-day administrative operations in the Community Care department.
NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage, evaluating training records, conducting appointment audits, and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the department with complex and non-standard procedures, including clinical flow processes. The Lead MSA works collaboratively in an interdisciplinary care delivery model and performs customer service and administrative duties for proper and timely treatment of Veterans care. Must demonstrate substantial skill in planning, organizing, problem solving, and decision-making. The incumbent must demonstrate a high level of oral and written communication skills. The Lead MSA understands and appropriately utilizes the administrative support packages, including but not limited to; Consult Tracking Manager (CTM), Computerized Veteran Record System (CPRS), REFDOCS, Release of Information (ROI), VA Online Scheduling (VAOS), Vista, Provider Profile Management System (PPMS), Health Share Referral Manager (HSRM), and other programs. All appointments will be made with the Veteran's input, either in person, over the phone, or through written communication. Assignments at this level include but are not limited to: Distributes and balancing the workload among employees, in accordance with established work flow or job specialization Assures timely accomplishment of the assigned workload Monitors the status and progress of work, and makes day-to-day adjustments in accordance with established priorities Obtains assistance from the supervisor on problems that may arise Provides on the job training for employees in accordance with established procedures and practices Ensures accurate and timely scheduling of appointments Provides guidance to staff members, to include changes in policies and procedures Acts as a liaison among Advanced MSA(AMSA) staff, Veterans, Vendors, and other interdisciplinary staff to resolve day-to-day conflicts. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized
You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.