Lead Medical Support Assistant
This position serves as a Lead Medical Support Assistant for the Mountain Home VA Medical Center - Community Care, TN ensuring assistance to Veterans by providing a smooth process for management of outpatient appointments as well as providing administrative support. The Lead MSA acts as a point person for training, questions, service level advocacy and much more all while assisting the chief of ward administration.
The Lead Advanced Medical Support Assistant (AMSA) monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility and conducting ongoing reviews to ensure quality of work. ensuring accurate and timely scheduling of Community Care consults providing guidance to staff members to include changes in policies and procedures distributing and balancing workload creating and maintaining employee work assignments/schedules orienting and providing on-the-job training for new and current employees organizing the work structure of his/her assigned areas; and acting as liaison between AMSAs and staff in order to resolve day to day conflicts Work Schedule: Monday - Friday, 7:45AM - 4:30PM Telework: Available Virtual: This is not a virtual position. Functional Statement #: 61034 - F Relocation/Recruitment Incentives: Not authorized
You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.