Lead Medical Support Assistant
The Lead Medical Support Assistant (LMSA) assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services. The LMSA performs a variety of supervisory administrative functions associated with patient care and treatment in one of several clinics performing a variety of medical services. NOTE: The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
Assures coverage of all areas of responsibility. Conducting ongoing review to ensure quality of work. Ensuring accurate and timely scheduling of appointments. Providing guidance to staff members to include changes in policies and procedures. Distributing and balancing workload. Creating and maintaining employee work schedules. Orienting and providing on-the-job training for new and current employees. Ensuring all training requirements are met. Acting as a liaison between MSA and staff to resolve day to day conflicts. Sets the tone for perception concerning the quality of healthcare services at the VA. Screens and receives phone calls in a courteous and timely manner. Trains staff on the requirements of VHA Scheduling Directives and completes accurate scheduling responsibilities. Total Rewards of a Allied Health Professional Work Schedule: Tour 1: North County CBOC | 0800-1630 | Primary Care Tour 2: Jefferson Barracks | 0730-1600 | Training Tour 3: Jefferson Barracks | 0730-1600 | Specialty Clinics Tour 4: Jefferson Barracks | 1530-Midnight | Evening Wards Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 0000000 Permanent Change of Station (PCS): Not Authorized
You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.