Lead Site Reliability Engineer

Job responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data-driven analytics to improve service levels

• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers

• Uses enterprise-authorized AI capabilities within the work environment to accelerate reliability design and operational decisioning (e.g., incident/post-incident analysis and requirements traceability), validating outputs and handling operational data according to sensitivity and security requirements.

• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., testing/validation automation and production readiness), ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills

• Formal training or certification in software engineering concepts plus 5+ years of applied experience

• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform

• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve reliability engineering workflows with strong validation habits and awareness of data sensitivity.

• Ability to set team practices for safe AI usage in operations (e.g., review/approval expectations and escalation paths) while maintaining resiliency, security, and auditability outcomes.

• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• Experience with troubleshooting common networking technologies and issues

• Ability to identify and solve problems related to complex data structures and algorithms
• Drive to self-educate and evaluate new technology
• Ability to teach new programming languages to team members
• Ability to expand and collaborate across different levels and stakeholder groups