Learning Project Manager, Retail Customer Care

Work with learning manager and training/coaching leads in resource allocation, planning, forecast Build an association of trust with contact centre management and to update training progress, understand business challenges and performance gaps of teams and individuals Participate in business projects for training and coaching preparation Collaborate with regional and worldwide learning team members in content development, content maintenance, and developmental projects Maintain learning management systems for registration, administration, delivery and evaluation of training Manage operational logistics including but not limited to training reports and facilities Work with learning manager and leads to develop project scope and objectives, projects plan, involving all relevant stakeholders and ensuring accurate timelines Measure learning project performance using appropriate systems, tools and techniques Minimum Qualifications Experience in assessing learning needs and identifying performance gaps Experience defining curriculum strategies and training plans Familiar with adult learning principles and instructional design techniques, design framework Experience with learning management systems, content management and reporting tools Ability to work efficiently under deadline with numerous projects on hand Strict adherence to company policy on confidential materials Mandarin and English proficiency is a must Makes space to listen, learn, and amplify diverse perspectives and experiences Actively seeks out opportunities to champion and celebrate inclusion and diversity Preferred Qualifications Customer focused, detail oriented individual with ability to maintain a positive attitude in high-stress and fast-paced work environment Drive for quality results and demonstrates high degree of determination Excellent verbal, written and interpersonal communication skills Adaptive to changing technologies, process and environments Customer service or sales experience preferred PMP Certification a plus