Project Manager, Retail Customer Experience Survey System

In this role, you will contribute to initiatives that build, optimize, and maintain the robust operational systems of our high-impact, high-visibility customer survey program. You will support program infrastructure, helping to ensure surveys are aligned to organizational goals with key partners, through hands-on project execution. Minimum Qualifications 5+ years project management experience, with dedication to continuous improvement and quality. Experience contributing to cross-functional initiatives. Familiarity with both Waterfall and Agile project management methodologies, with experience creating effective project plans with detailed timelines. Excellent written and verbal communication skills, with the ability to effectively convey technical concepts to diverse audiences, influence partners, and foster collaborative relationships. Bachelorʼs Degree or equivalent industry experience. Preferred Qualifications Exposure to customer experience and/or retail functions, ideally with multi-channel platforms (e-commerce, in-store, digital platforms). Familiarity with quantitative market research concepts, especially NPS (Net Promoter Score) or similar customer experience tracking surveys. Experience working in close collaboration with technical teams, including data engineers. Experience with data querying languages (SQL, especially with Snowflake), data visualization tools (such as Tableau, Streamlit), text analytics, and emerging technologies such as large language models and generative AI. Otherwise, must be willing to learn as these are part of daily responsibilities. Ability to create diagrams and documentation describing system relationships (using tools such as Miro, OmniGraffle, Visio). Relevant certifications in project management, change management, and/or business analysis (such as PMP, PMI, Scrum, Six Sigma) are a plus, but not mandatory.