Management & Program Analyst

The VA Northeast Ohio Healthcare System is recruiting for an Management and Program Analyst. The Management and Program Analyst will function in Neurology Service.

Major Duties: Program Analysis 40% The incumbent is responsible for performing daily analysis on all measures and requirements dealing with the Neurology and Dermatology Services. The incumbent is responsible for first level resolution of any service gaps or utilization opportunities that are identified. These critical thinking skills include the ability to appropriately identify situations that require escalation. Coaching practitioners will be necessary. This Program Analyst serves as the Subject Matter Expert (SME) for all Service Access measures. The incumbent will collect, compile and track statistical information in support of program operations of substantial technical complexity. Clinic Workflow Coordination 30% This position serves as auditor for workflow processes related to patient care delivered in Neurology and Dermatology Service Clinics. The incumbent ensures that daily reconciliation of all workflow processes occur. He/she ensures workflow is as smooth as possible, and that overall clinic utilization, e-consult, TeleHealth Overbook and DIGMA opportunities are maximized within each specialty section. The Analyst serves as the primary contact for the creation of new clinic grids in consultation with the Facility Clinic Profile Manager, and the modification of current clinic grids. He/she works with both the clerical and clinical staff to develop optimal grids to best utilize their time slots and availability. This function includes completion of relevant clinic request form, its subsequent submission through the proper channels to obtain necessary approval, and follow-up to ensure that it appears as intended in the VistA scheduling package in a timely fashion. Pre- and Post- implementation education of all relevant staff regarding clinic grid changes is also a primary function of this position. This Analyst uses the Clinic Access Tool and CUSS Report on a routine basis to determine if appropriate clinic usage is taking place, and if revisions to clinic structures are necessary. He/she maintains the ability to overbook all clinics, and to assign clinic scheduling keys to appropriate requesting individuals. Collects and analyzes data which identifies the need for programmatic enhancements. Provide program guidance and development of employees within the service to ensure understanding and compliance related to scheduling, workload capture, VSSC and other programs used to monitor the completion of the workload. Provides feedback to staff on appropriate completion of workload within a timely manner. Administrative Management 30% Assists the Service Chief and Administrative Officer in gathering information and preparing reports or requests associated with budget analysis, space planning, purchase and replacement of equipment/supplies, staffing, policies, and continuing education and accreditation requirements. Guides daily workflow of administrative support services to ensure that inquiries, correspondence, and actions for the department are addressed appropriately. If necessary, formulate information papers and correspondence on a wide variety of subjects. Reviews and evaluates completed staff actions (memos, reports, studies facts sheets, information papers) for overall quality of the document, consistency, logic, soundness of recommendations and compliance with policy. Incumbent remains aware of planned and unplanned absences of the staff for timekeeping and reporting purposes to Group Practice Management. Incumbent will serve as the timekeeping approver in VATAS within the services for the following T&L, 337, 352 and F20. Manages the care line equipment system and responsible for completing the Enterprise Equipment Request portal, Strategic Equipment Planning Guide, and following through until delivery of equipment. The incumbent designs studies, training programs and organizational strategies for identifying opportunities to improve customer service and process quality. Analyzes key steps in the transaction process or business practice to identify potential for significant quality process improvements. Participates in the development of realistic quality improvement plans. Conducts extensive research of data from diverse sources. Extracts and assembles information. Uses advanced analytical techniques to develop conclusions. The incumbent will work directly with the supervisor in the development of new programs and with initiating programs from the national level. The incumbent will perform all research related to the program and develop procedures and policies for the programs. He/she will be responsible for marketing the program to veterans and providers. Performs other similar and related duties as required or directed. Work Schedule: Monday-Friday 8:00 am-4:40pm Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst/PD919990 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.