Manager, Accounting Services

Job Track Description:

• Requires broad technical expertise and company/industry knowledge.
• Accountable for program management functions.
• Assists other associates in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Accountable for team performance and results.
• Manages professional employees and/or supervisors.
• Adapts plans and priorities based on resource and operational challenges.
• Acts based on policies, procedures.
• Receives guidance from managers.
• Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

• Understands and applies concepts in the field of expertise.
• Has growing knowledge of other disciplines.

Business Expertise

• Translates strategy and priorities into work product.

Impact

• Positively impacts the level of service.
• Influences the team’s ability to meet quality, volume, and timeline targets.
• Guides based on policies, resource requirements, budgets, and business plans.

Leadership

• Builds team engagement to meet service and operational challenges.
• Provides recommendations for OT, operational expenses, and rollup data.

Problem Solving

• Resolves technical, operational, and organizational problems.
• Supports problem solving across an organizational matrix.

Interpersonal Skills

• Guides and influences internal and external customers, or agencies.

Responsibility Statements

• Serves as point of contact and a mentor for resolving complicated issues related to accounting.
• Provides day-to-day leadership to team members.
• Organizes training and refresher sessions for the team.
• Prepares a training and developmental plan for all team members.
• Supports recruiting, staffing, training, and onboarding processes.
• Assists with performance management processes.
• Completes performance evaluations for assigned staff.
• Identifies and mitigates risks/issues that are potential bottlenecks to the process.
• Performs other duties as assigned.
• Complies with all policies, procedures, and standards.