Manager

Manage operational delivery and stakeholder relationships for assigned clients. Provide specialized consulting advice based on engagement requirements and support executive-level decision-making.

• Lead and mentor a team of SRE engineers (Level 7 ICs)
• Own end-to-end incident management operations across regions
• Establish and drive incident response processes and governance
• Ensure effective 16x7 delivery model across geographies
• Act as escalation point for critical incidents and stakeholder communication
• Drive continuous improvements in MTTM and operational efficiency
• Lead process enhancements, SOP creation, and knowledge transfer planning

Required Skills:

• Strong experience in SRE / Incident Management leadership
• Proven ability to manage high-impact, complex incidents
• Excellent communication, stakeholder management, and leadership skills
• Ability to drive alignment and influence cross-functional teams

Technical Skills:

• Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards
• Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues)
• Strong focus on minimizing service downtime across environments
• Hands-on experience supporting both on-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP)
• Solid understanding of networking concepts and system architecture